Privacy Policy
Version 1.0 | Last Updated: 03/02/2026
This Privacy Policy describes how Levelgrid Software Development Private Limited ("SUNDUUK", "we", "us", "our") collects, uses, shares, and protects personal data when you use sunduuk.com or communicate with us via WhatsApp, email, phone, or our official social media channels.
1) Information we collect
We may collect: • Name, phone number, email address • Delivery and billing address • Order details and preferences • Communications you send us (WhatsApp messages, emails, social media DMs) • Technical information like IP address, browser type, device details, and website usage data • Cookies and similar tracking data (see Cookies section)
2) How we use your information
We use your information to: • Respond to enquiries and provide support • Confirm orders and fulfill purchases • Coordinate packing, logistics, and delivery • Send transactional updates (order confirmation, dispatch, delivery updates) • Improve the Website and customer experience • Comply with legal, accounting, and regulatory requirements
3) Sharing of information
We may share limited information with: • Logistics and delivery partners for shipping and delivery • Payment partners for payment processing • Service providers that help us operate the Website and support systems (hosting, analytics, customer support tools) We do not sell your personal data.
4) Communication channels
If you contact us via WhatsApp or social media platforms, your messages may be processed through those platforms' systems. We use these channels for customer support and order coordination.
5) Cookies
We may use cookies and similar technologies to: • Ensure basic Website functionality • Understand usage and improve performance • Support analytics You can control cookies through your browser settings. Disabling cookies may affect some Website features.
6) Data retention
We retain personal data only as long as necessary for order fulfillment, support, legal compliance, and legitimate business purposes. When no longer needed, we delete or anonymize it where reasonable.
7) Data security
We use reasonable administrative, technical, and physical safeguards to protect personal data. No online method of transmission or storage is fully secure, and we cannot guarantee absolute security.
8) Your choices
You may request access, correction, or deletion of your data, subject to applicable law. You may also opt out of marketing communications if you receive any. To make a request, email: help@sunduuk.com.
9) Privacy and grievance contact
For privacy questions or grievances, contact: Privacy and Grievance Contact: Name: Prabesh Goyal Email: grievanceofficer@sunduuk.com WhatsApp: whatsapp.sunduuk.com Address: Om Chambers, 648/A, 4th Floor, Binnamangala 1st Stage, Indiranagar, Bangalore - 560038, India
10) Third party links
The Website may contain links to third-party sites. We are not responsible for their privacy practices.
11) Updates to this policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest version.